For customer support

Please include order number and send us an email: support[@]sexybysweden.com   

For general inquiries

Send us an email: hello[@]sexybysweden.com ohook us up on socialmedia. Or send us a letter: Sexybysweden limited, Unit B, 01/F, Haribest Industrial Building, 45-47 Au Pui Wan Street, Fo Tan, Hong Kong

 

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Are you a influencer or a model? If you are interested in become an ambassador of SexybySweden, please contact us via influencer[@]sexybysweden.com or hook us up on: 

Returns

Return policy in short

  • Our Return Policy in short
    • Contact customer support before returning any items.
    • Returns to our distribution center must be postmarked no later than 21 days after the order is received.
    • The product must be in new condition.
    • To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
    • Want to switch to another size of the same product? You can do that, just contact us.
    • Want to switch to another product? You can do that, just contact us.
    • If a package is unclaimed you might have to pay a handling fee.
    • Original invoice must accompany returned item(s) in order for refund to be processed.
    • Online refunds will be made to the credit card or Alipay account used in the original transaction.
    • If a Gift card is used and the items returned, the funds will be placed back on the original card.
    • Returned items must be in their original state and deemed to be unworn to be accepted for a refund. Tags must be attached.
    • Return address: SexybySweden limited, Unit B, 01/F, Haribest Industrial Building, 45-47 Au Pui Wan Street, Fo Tan, Hong Kong
    Non refundable items
    • Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: panties, bodysuits and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.
    • All backless bras, pasties, fashion tape, body wash, body mist, gift cards are FINAL SALE.

Return policy

Please contact SEXY BY SWEDEN before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts SEXY BY SWEDEN and gives information relevant and the reason for complaint.

Return conditions

You can return the product within 21 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. SEXY BY SWEDEN suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

SEXY BY SWEDEN will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning a package

If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. SEXY BY SWEDEN is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

How do I get a refund?

  • Contact customer support before returning any items.
  • Returns to our distribution center must be postmarked no later than 21 days after the order is received.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
  • Want to switch to another size of the same product? You can do that, just contact us.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.
  • Original invoice must accompany returned item(s) in order for refund to be processed.
  • Online refunds will be made to the credit card or Alipay account used in the original transaction.
  • If a Gift card is used and the items returned, the funds will be placed back on the original card.
  • Returned items must be in their original state and deemed to be unworn to be accepted for a refund. Tags must be attached.
Non refundable items
  • Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: panties, bodysuits and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.
  • All backless bras, pasties, fashion tape, body wash, body mist, gift cards are FINAL SALE.

How do I return / exchange items?

Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

What if I change my mind?

  • Contact us before returning any items.
  • Returns to our distribution center must be postmarked no later than 21 days after the order is received.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
  • Want to switch to another size of the same product? You can do that, just contact us.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.
  • Original invoice must accompany returned item(s) in order for refund to be processed.
  • Online refunds will be made to the credit card or Alipay account used in the original transaction.
  • If a Gift card is used and the items returned, the funds will be placed back on the original card.
  • Returned items must be in their original state and deemed to be unworn to be accepted for a refund. Tags must be attached.

Non-returnable items

  • Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: panties, bodysuits, hosiery, teddies and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.
  • All backless bras, panties, fashion tape, body wash, body mist, gift cards are FINAL SALE.